Suman Sarkar Improve Service Delivery Investment in customer service has shown to pay off handsomely. After Jeff Bezos founded Amazon in 1994, he pledged to become obsessed with delivering excellent customer services. Amazon has received both good and bad media, but something everyone agrees with is that Bezos’ company has outstanding client service. When Bezos rolled out … Read more
Should Cost Modeling for Marketing and Services Spend Should Cost analysis determines what a product should cost based on materials, labor, overhead, and profit margin. The tool was initially developed by the Department of Defense (DoD) to assist procurement officers with determining fair and reasonable pricing. It was later embraced by the commercial industry and … Read more
Sourcing 3.0 – How to Breathe on Mars? India recently launched a satellite into Mars. This is a great accomplishment for any nation to have a successful launch in its first effort. I had been curious to hear my ten-year-old daughter’s perspectives about it. I framed my question awkwardly and asked her “how do you … Read more
Reinventing Pharmaceutical Industry Drug prices have gone up significantly in the last several decades. According to an analysis conducted for Bloomberg, since October 2007 the price of brand-name medications has jumped, with prices doubling for dozens of recognized drugs that aim everything from multiple sclerosis to cancer, blood pressure, and even erectile dysfunction while the … Read more
What’s Ailing Supply Chains? The supply chain and logistics discipline started during World War II when armies needed to be supplied to multiple global theaters beginning from Northern Africa to Europe to small Pacific islands. Sophisticated planning and coordination effort at a period when there were no computers and the world wide web. The ability … Read more
Effective Supplier Engagement Most successful companies acknowledge the importance of their suppliers in their achievement. This could be driving innovation, running operations, improving efficiency among other things. If this is true, then it’s essential to have supplier engagement that delivers business results. We have observed that most supplier management programs don’t get enough attention or … Read more
The Future of Sourcing – Business Partner to Business Leader Sourcing evolved from transaction management to category management sometime in the 1990s. This had a significant impact on the way corporate leadership viewed sourcing professionals. Sourcing moved from an organization that finalized pricing into an organization that provided experience on the dynamics of supply market … Read more
